Frequently Asked Questions

Ordering

How do I place an order?

Browse our collection, select your desired item(s), choose the appropriate size, color, or style (if applicable), and add them to your cart. When you're ready, proceed to checkout and follow the prompts to complete your purchase.

Business Development — How do I place a wholesale order?

Wholesale orders are available to approved business development users. To place an order, you must have authorization from your company and an access code provided by your supervisor.

Once you have selected your items and added them to your cart, complete the required Event Name and Date fields so your order can be properly assigned and processed. You will then proceed to checkout, where you will enter your shipping information and apply your company-provided personalized discount code(s).

After your order is submitted and approved, the final order total will be invoiced directly to your company.

Can I change or cancel my order after it has been placed?

We begin processing orders as quickly as possible. If you need to make a change or cancel an order, please contact Customer Service immediately. While we'll do our best to accommodate your request, we cannot guarantee that changes or cancellations can be made once an order has entered processing.

Can I use a coupon or promo code?

Yes! If you have a valid coupon or promotional code, you can apply it during checkout.

On the checkout page, locate the Discount Code or Coupon Code field, enter your code, and click Apply. Your discount will be reflected before you complete your purchase.

Shipping

How long will it take to receive my order?

Most orders are processed within 2–5 business days. Shipping times vary depending on your location and the shipping method selected at checkout.

Please note that processing times may be longer during holidays, promotional events, or periods of high order volume.

How can I track my order?

Once your order ships, you'll receive a shipping confirmation email containing your tracking information.

Returns & Exchanges

What is your return policy?

To keep prices as low as possible while providing high-quality products, your order is made specifically for you. That said, all sales are final. We are unable to accept returns or exchanges, so please review your order carefully before completing your purchase.

What if I receive the wrong item or my order arrives damaged?

If you receive an incorrect item or your merchandise arrives damaged, we're happy to help.

Please contact Customer Service within 5 business days of receiving your shipment to request a replacement.

Customer Service

Kim Candilora
Email: kim@ips1.com

Hours: Monday–Friday, 8:00 AM–5:00 PM MST

When contacting us, please include:

Your order number
A description of the issue
Photos of the damaged or incorrect item (if applicable)

Apparel

How do I know what size to order?

Please refer to the size chart available on each product page whenever applicable. If you're between sizes, we recommend reviewing the product description for any fit recommendations.

Will colors look exactly like they do online?

We make every effort to accurately display product colors. However, colors may vary slightly due to differences in monitor and mobile device settings.

Are all products in stock?

Inventory is updated regularly, but availability may change quickly. If an item becomes unavailable after your order is placed, we'll contact you with the available options.

Payment

What payment methods do you accept?

We accept all major credit and debit cards, along with any additional payment methods offered during checkout, such as Shop Pay, Apple Pay, Google Pay, or PayPal (where available).

Is my payment information secure?

Yes. All transactions are processed through Shopify's secure checkout, using industry-standard encryption to help protect your personal and payment information.